Netra support
Netra is a media player for your own videos, streams and playlists. It does not provide any content, so we can't help with what is or isn't in a playlist, but we're glad to help with the app.
Please tell us the device (for example "Fire TV Stick 4K" or "iPhone 15"), the app version (Settings), and what you were doing. Never send your password.
Getting started
How do I add something to watch?
Open Netra and choose Add a source. You can add a stream link, an M3U playlist from a web address, files from your device (phone and tablet), or your own server with a server address, username and password.
I just want to look around first
Choose Try the demo on the Add a source screen. It's a small sample library, with no account and no typing.
Typing on a TV is slow. Is there an easier way?
Yes. On your TV choose Receive from your phone, then in Netra on your phone choose Send to another device and scan the QR code (or type the short code). Your playlist is sent encrypted from one device to the other. You can also paste a single link and Netra fills in the details.
If something doesn't work
It says my sign-in failed, or the address can't be reached
Check the server address (including the port, such as :8080), the username and the password with the service that gave them to you. Make sure your device is online. Some services only allow one stream at a time, so stop watching on other devices and try again.
A channel or video won't play
Try again, then try a different quality in the player menu. Playback depends on the stream and on the service that hosts it. Netra may not be able to play every format.
A playlist loads but is empty or in the wrong order
Open Settings and choose Reload content. If it is still wrong, check the playlist with the service that provided it.
Casting doesn't find my Chromecast
Put your phone and Chromecast on the same Wi-Fi network and allow Netra to use the local network if asked. Some formats can't be cast and Netra will say so.
The TV guide is blank
The guide appears only when your source provides programme information. Not every source does.
Your data
Where are my playlists and passwords stored?
On your device only. Read the privacy policy for the full details, including the short-lived relay used when you send a playlist to another device.
How do I remove a playlist or all my data?
In Settings, remove the playlist or choose Sign out. To remove everything, clear the app's data in your device settings or uninstall Netra.
About Netra
Netra does not provide, include or sell any content, channels, streams or subscriptions, and isn't affiliated with any third-party service. Use it only with media you own or are authorised to access.
Netra includes open-source software, including libVLC (LGPL) and Media3, and the DM Sans typeface (SIL Open Font License). Licences are listed in the app under Settings, Acknowledgements.